Role title: Volunteer Mentor

You will be reporting to the CEO.

We are looking for a person who is ably to commit to 2 or 3 hours a week.

Bridging the Gap Mentoring is a charity. Please look at your website for more information about us and what we do www.bridging-mentoring.org.uk.

Please feel free to contact Dave Smith our CEO if you would like to discuss this opportunity

[email protected] .

Formal applications can be made by CV to Dave Smith [email protected] .

Outreach and Support manager  10 hours a week  

​Purpose: To support adults at risk of homelessness, offending or addiction to identify and work towards practical goals that improve their stability, wellbeing and independence.​

Key responsibilities

• Meet a mentee roughly once a week for up to 16 weeks in an agreed community location (for example a café or public space).​

• Work with the mentee to identify two or three practical goals (such as benefits, forms, training, employment, housing or health) and review progress regularly.​

• Support with agreed tasks and appointments, for example attending Jobcentre, council or benefits meetings, or helping complete forms and applications.​

• Offer consistent encouragement, motivation and a listening ear, helping the mentee feel more confident, in control and able to make positive changes.​

• Use Bridging the Gap Mentoring tools (such as outcomes “star” style goal-setting) to structure sessions and record progress, in line with organisational guidance.​

• Maintain appropriate boundaries, confidentiality and safeguarding, escalating any concerns to the supervising professional or project staff as required.​

Time commitment and support

• Commit to mentoring a mentee for around one hour per week for up to 16 weeks, plus brief time for preparation and reflection.​

• Attend initial training sessions and any required refresher training provided by Bridging the Gap Mentoring.​

• Take part in regular supervision with an experienced professional (often a social worker) who provides guidance, debriefing and ongoing support.​

• Complete Disclosure and Barring Service (DBS) checks and any other safer‑recruitment steps before starting the role.​

Skills and experience

• Ability to build respectful, non‑judgemental relationships with adults from diverse backgrounds, including those with experience of the criminal justice system, homelessness or addiction.​

• Good listening and communication skills, with the patience to support someone to move at their own pace.

• Reliability, consistency and the ability to commit to regular meetings over several months.​

• Willingness to work within Bridging the Gap Mentoring policies and procedures, including safeguarding, confidentiality and data protection.​

• Lived experience of homelessness, offending or addiction is welcomed but not essential.​

What volunteers gain

• The chance to make a meaningful difference to someone’s life by helping them move towards greater stability, confidence and control.​

• Free training and regular professional supervision to develop mentoring, communication and goal‑setting skills.​

• Experience within a small charity working alongside people affected by homelessness, offending and addiction, which may support future employment or study.​

Role profile Outreach and Support Manager

This position is VOLUNTREY.

You will be reporting to the CEO.

We are looking for a person who is ably to commit to 5 to 10 hours a week.

Bridging the Gap Mentoring is a charity. Please look at your website for more information about us and what we do www.bridging-mentoring.org.uk.

Please feel free to contact Dave Smith our CEO if you would like to discuss this opportunity

[email protected] .

Formal applications can be made by CV to Dave Smith [email protected] .

Outreach and Support manager  10 hours a week  

Help us to reach out – offering help to people at risk of  homelessness or experience of the criminal justice system or substance misuse

Use your personal experience and knowledge of people in difficulties to reach out to people who need support and encouragement and tell them about our volunteer mentoring service

Bridging the Gap Mentoring recruits, trains and supports volunteer mentors who work with people who are at risk of homelessness, have experience of the criminal justice system or substance misuse.  Our volunteer mentors are supported by experienced supervisors.  You can find out more on our website.

You will be developing relationships with agencies who work with people at risk of homelessness or with experience of the criminal justice system or substance misuse.

You will meet with people who are interested in our service either in person or through phone calls.  You will explain our service to them and help them to fill in application forms.  You will also liaise with staff to gain additional information  so that we can offer people the most appropriate mentoring service.  You will also help with the administration of the service.

You will develop appropriate publicity materials (printed and online) for use in various settings. You will visit these services (by video or in person) to meet with staff and publicise our service through meetings with residents and service users.

You will need to have at least two years experience of working with people who are at risk of homelessness, substance misuse or experiencing the criminal justice system. We are looking for someone who is able to talk and meet easily with people who are in difficulties, setting them at ease.  You will also need some knowledge of services for homeless people and people who have experienced the criminal justice system or have addiction problems.

Administration

• Maintain IT based filing systems in accordance with the organisation’s procedures
• Produce letters, documents, forms and reports as required by the Management team
• Collect post and process efficiently as agreed
• Arrange and record purchases of equipment or services as requested by staff
• Service Delivery
• Admin inbox administration – triage and process public/client/staff or internal and other organisation queries using agreed protocols
• Process requests to send letters, forms or email correspondence
• Manage client appointment diaries and make appointments for clients as required
• Manage task lists on internal database as we develop systems
• Manage referrals, transfer data on to internal database and arrange client appointments
• Collate service statistics and produce reports in the required format
• Answer calls from Admin telephone line
• Send client appointment reminders

Other duties and responsibilities

• Attend appropriate (internal and external) meetings and training events as agreed by the line manager
• Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues
• Any other relevant administrative and support duties required to ensure the smooth running of our services
• Ensure that work undertaken reflects and supports Equality and Diversity Strategy
• Follow good Information Governance Assurance practice, complete annual Data Protection training and comply with data protection legislation